Thank you for choosing Maria Routes! We are committed to providing you with fast and reliable shipping. Please review our shipping policy below for details about our shipping process.

1. Order Processing

  • Order Confirmation: Once you place an order, you will receive an email confirmation containing the details of your order.
  • Order Processing Time: Orders are typically processed within 1-2 business days. However, processing times may vary depending on product availability and order volume.
  • Order Status Updates: We will notify you of any changes to your order status, including shipping updates or delays.

2. Shipping Rates and Fees

  • Free Shipping: We offer free shipping on all orders within [insert region or country].
  • Shipping Fees: For orders outside of [insert region or country], shipping fees will be calculated at checkout based on the destination, weight, and size of the items ordered.
  • Delivery Charges: Delivery charges may apply depending on your location and the shipping method selected.

3. Delivery Times

  • Estimated Delivery Times: Delivery times vary depending on the destination and the shipping method selected. Typically, orders are delivered within  5-10 business days.
  • Delays: While we strive to deliver within the estimated time frame, unforeseen circumstances (such as weather or carrier delays) may cause delays. We will inform you if any significant delays are expected.

4. Cash on Delivery (COD)

  • Payment Method: All orders are processed with Cash on Delivery (COD) as the payment method. Payment will be collected at the time of delivery.
  • COD Availability: COD is available for all deliveries.

5. Shipping Locations

  • Domestic Shipping: We ship to all locations.
  • International Shipping: We currently offer shipping to [all countries], with additional shipping fees applicable for international orders.

6. Tracking Your Order

  • Once your order has been shipped, we will provide you with a tracking number so you can track the status of your delivery.
  • You can track your order through [email protected]

7. Failed Deliveries

  • If the courier attempts delivery and is unable to complete the delivery (due to customer unavailability or incorrect address), the order will be returned to us. We may contact you to arrange a new delivery or cancel the order, depending on the circumstances.

8. Packaging

  • Eco-friendly Packaging: We strive to reduce our environmental impact by using eco-friendly and sustainable packaging materials wherever possible.
  • Product Protection: Your products will be securely packaged to ensure they arrive in perfect condition.

9. Lost or Damaged Items

  • Lost Shipments: If your order has not been delivered within the expected time frame, please contact us. We will assist you in tracking your order and resolving the issue.
  • Damaged Items: If you receive a damaged product, please notify us within 7 days of receiving your order. We will work with you to resolve the issue and arrange a return or replacement.

10. Returns and Exchanges

  • For information on returns and exchanges, please refer to our [Returns Policy] section.

11. Contact Us

If you have any questions or concerns regarding our shipping policy, please feel free to contact us at:[email protected]