Thank you for shopping with Maria Routes! We want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, please review our return and refund policy below.
1. Returns
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Eligibility for Returns:
- We accept returns on most products within 30 days from the date of delivery.
- The product must be unused, in its original packaging, and in resalable condition.
- Certain items, such as [non-returnable items like opened goods or personal hygiene items, are not eligible for returns.
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Return Process:
- To initiate a return, please contact us at [email protected] with your order number and reason for the return.
- We will provide you with a return authorization and instructions for returning your item.
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Return Shipping Costs:
- Domestic Returns: If you are returning a product due to a defect or error on our part ( wrong item shipped), we will cover the return shipping costs.
- Other Returns: If the return is due to a change of mind or any other reason, you are responsible for the return shipping costs.
2. Refunds
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Refund Process:
- Once we receive the returned item, we will inspect it to ensure it meets the return criteria.
- If the return is approved, we will process the refund to your cash on delivery.
- Refunds will be processed within 7-14 business days after receiving the returned item.
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Partial Refunds:
- In some cases, if the item is not in its original condition or has been used, we may issue a partial refund, depending on the extent of the damage.
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Late or Missing Refunds:
- If you haven’t received a refund yet, please contact us.
- If you’ve done this and still haven’t received your refund, please contact us at [email protected].
3. Exchanges
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Exchanges for Damaged or Defective Items:
- If you received a damaged or defective item, we will gladly exchange it for a new one, subject to availability.
- Please contact us within 7 days from receiving your product to report any damage or defects.
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Exchanges for Other Reasons:
- We do not offer exchanges for reasons such as a change of mind. In these cases, please follow the standard return procedure and repurchase the correct item if desired.
4. Exceptions to the Return and Refund Policy
- We cannot accept returns or offer refunds for items that have been used or opened, unless they are defective or damaged.
- Returns are not accepted for products bought as part of a special promotion, sale, or final clearance.
5. Contact Us
If you have any questions or concerns regarding returns or refunds, please contact us at:[email protected]